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Five traits of high reliability organizations: How to hardwire each in your organization

In this article, healthcare patient satisfaction guru, Quint Studer advocates that healthcare organizations look to industries that have taken on the concept of high reliability as a central operating focus to dramatically improve patient safety.

Register for 2015 Conference today!

As someone working to improve the quality and efficiency of healthcare systems, you won't want to miss the Healthcare Systems Process Improvement Conference 2015, sponsored by the Society for Health Systems, which will be celebrating its 25th anniversary at the event.

  • Sessions will be presented in the following topics: Process Improvement, Leadership and Change Management, Operations Research, Quality and Safety, Research, Human Factors, Potpourri, and Expert Panel Discussions.
  • Keynote speakers who are experts in healthcare systems management: Kim Barnas, faculty at ThedaCare Center for Healthcare Value and Author of Beyond Heroes, A Lean Management System for Healthcare, and Dr. Chuck Webster, a ceaseless evangelist for process-aware technologies in healthcare.
  • Four pre-conference workshops on clinical analytics programs, improving surgical performance, emotional intelligence, and time-driven activity-based costing.
  • Student activities and competitions, including the graduate student paper competition, the YouTube Video Contest, and FlexSim simulation competition.
  • Networking events, including the student reception, welcome reception, and Dutch treat dinners.
  • Exhibits from top healthcare service providers and health systems academic programs.

Click here to register for the conference.

Member milestones

Congratulations! Please join us in congratulating these members for their continued service and membership with Society for Health Systems. These members have been completed milestone years of service to the society in the month Recognizing the Power of Process Improvement and IT Collaboration

Jean Ann Larson receives 2014 SHS/HIMSS Award

Jean Ann LarsonHonored for her leadership in advancing process improvement and IT initiatives, Jean Ann Larson, EdD, MBA, BSIE, FACHE, FHIMSS, DSHS, CLSSBB received the 2014 SHS/HIMSS Excellence in Healthcare Management Engineering/Process Improvement Award.

The joint award honors individuals who have best demonstrated leadership in implementing significant synergies between the process improvement and information technology professions. In addition, the award recognizes individuals who have made contributions of a professional or technical nature, which may include research or development of improved processes (with or without technology), or exemplary contribution to the professional society. Read more.

Hospitals are finally starting to put real-time data to use

In the past few years, health care organizations in the United States have spent tens of billions of dollars on IT. Much of this investment has been in response to the "meaningful use" section of the American Investment & Recovery Act of 2009 and provisions in the Affordable Care Act of 2010, which required health providers to invest in patients’ electronic health records and allow for electronic data reporting to the government.

1.3 million adverse events prevented in U.S. hospitals since 2010, feds say

The Agency for Healthcare Research and Quality estimates that 1.3 million fewer patients were harmed in U.S. hospitals from 2010 to 2013 amid focused and widespread efforts to reduce surgical-site infections, adverse drug events and other preventable incidents.

CMS: Healthcare spending rises only modestly

Healthcare spending rose 3.6 percent, or $2.9 trillion, from 2012 to 2013, marking the lowest growth rate since the federal government began tracking healthcare expenditures in 1960.


SHS NewsletterJanuary 2015

The January 2015 issue of the SHS Newsletter announces the 2015 elections and calls for a vote on candidates for president-elect and two board members. In this issue, members can find information on sessions, keynote speakers, pre-conference workshops, student activities and competitions, networking events, and exhibits for the upcoming Healthcare Systems Process Improvement Conference 2015, Feb. 18-20 in Orlando, Florida. Read about SHS members with continued years of service and membership in SHS as of January 2015 and enjoy the lead article on five traits of high reliability organizations and how to hardwire each in your organization. Other articles cover hospitals that are finally starting to put real-time data to use, estimates on adverse events prevented in U.S. hospitals since 2010, the rise of healthcare spending, 10 guiding principles for leading change management, and daily management systems in medicine. Also, Jean Ann Larson is featured as the recipient of the 2014 SHS/HIMSS Award.


  Lean Six Sigma Green Belt for Healthcare
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  Six Sigma Green Belt for Healthcare
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  Project Management Fundamentals
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  Lean Green Belt for Healthcare
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  Principles in Hospital Labor Management
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  Six Sigma Green Belt for Healthcare
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  Lean Six Sigma Black Belt for Healthcare
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