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Using Six Sigma and Lean Tools to Reduce 30-Day Readmission Rates

Presenters: Derek Murray, P.E., CSSBB and Roque Perez-Velez, P.E., DSHS, Management Engineering Consulting Services

The discharge process is defined as the transition to the next level of care. It incorporates actions on the day of admission, the days between the admission and discharge, the day of discharge, and after discharge. The presentation describes the process of how the presenters used Six Sigma and lean tools to facilitate a cross functional group in developing a standardized discharge process throughout the different stages of a patient’s care at the hospital.

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