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Environmental services staffing methodologies

Environment Services is typically one of the largest departments in hospitals and can be one of the most vexing in terms of providing a successful environment for staff to succeed in. This article provides some assistance to those looking to provide a more stable work environment that is respectful of staff, provides clear direction and accountability, and established consistent performance expectations to meet local needs not only for appearance, but also to meet regulatory requirements and patient and visitor expectations.


Do you have a question your SHS colleagues could help with? Do you want to see some interesting topics from other SHS members? Do you need more information about SHS conference, webinars, and other events? Need a place to post job openings for your organization? Join the SHS LinkedIn Group  

Join the conversation with almost 3,000 of your colleagues and friends!

Acuity tool accurately assesses staffing needs at an ambulatory infusion clinic

Many hospital infusion departments lack a systematic way to anticipate patient demands on staffing and efficiently deploy nurse staffing needs. This article describes an acuity based approach that one infusion department working with finance has improved productivity by more than 15 percent.

Lean Networking Coffees to be held in Atlanta, Knoxville and Indianapolis

Join the Society of Health Systems this October for some local Lean networking in Atlanta, Knoxville and Indianapolis. The event is free and will use the popular meeting format, Lean Coffee.

Click here to learn more and to sign up.

SHS/HIMSS Excellence in Healthcare Management Engineering/Process Improvement Award

The Excellence in Healthcare Management Engineering/Process Improvement Award recognizes demonstrated leadership in implementing significant synergies between the process improvement and information technology professions. These contributions may be of a professional or technical nature and may include research or development of improved processes (with or without technology) or exemplary contribution to the professional society.

Nominations: The call for applications is now open and will close on Friday, Aug. 28 at 5:00 p.m. Central (late applications will not be accepted). Winners will be notified in January 2016.

Second annual SHS Student Simulation Competition

FlexSimBack by popular demand! The SHS Student Simulation Competition sponsored by FlexSim is now accepting entries. Teams of four students (maximum) will solve a "real-world" healthcare situational case study using Flexsim's simulation software. The finalists will receive a travel stipend and complimentary registrations to Healthcare Process Improvement Conference, Feb. 17-19 in Houston. Learn more  

Visual Management – What Makes it Tick?

Visual management is one of the core elements of a Lean Management System (LMS) and is frequently employed in organizations committed to improving the delivery of value to customers.  The underlying reason visual management is so beneficial is the feedback loop it creates for staff. But did you know there is actually science around the importance of this feedback loop?  The author describes this science and related principles that can improve the impact of visual management in your organization.


Sponsored by Parallon Workforce Solutions
Parallon Workforce Logo 2013Available to undergraduate students enrolled full-time in any school in the United States and its territories, Canada and Mexico, provided: 1) the school's industrial engineering program or equivalent is accredited by an agency or organization recognized by IIE; and 2) the student is pursuing a course of study in industrial engineering and operations research with a definite interest in the area of healthcare. Learn more 

The amount of the scholarship is $1,000. Recipient will also receive complimentary registration to the SHS annual conference and a travel stipend ($300).

Lean Approach to Patient Scheduling

/uploadedImages/SHSNew/bigstock-Green-Webinar-Icon-With-Highli-45449404.jpgDate and Time: Oct. 27 | 2 p.m. Eastern time
Presenter: Keith A. Leitner, president and owner, Leitner Consulting Group

As healthcare resource utilization has increased, patient waiting has also risen. Past attempts to reduce waiting have usually resulted in less utilization of key resources – with huge financial implications. While this trade-off is widely known and much research and mathematical models have been published to try to optimize this trade-off, the inherent complexity of applying them to the real world schedule of most practices has been prohibitive. This webinar will clearly illustrate the root cause of the trade-off while showing a very practical and applicable way to achieve lean patient scheduling.

More information and registration 

See a sneak peek from Keith’s presentation at the 2015 HSPI Conference here.

Yelp expands its hospital reviews: ER wait times, doc communication now available to consumers

Yelp will update its hospital listings with ProPublica's own research and data from the Centers for Medicare & Medicaid Services' Hospital Compare website. The site, known for its reviews of restaurants and hotels, plans to update the data each quarter for 4,600 hospitals, 15,000 nursing homes and 6,300 dialysis clinics in the U.S.

Clicking on a hospital listing will produce a pop-up that provides consumers with data on the organization's ER wait times, quality of doctor communications and patient room noise level, based on patient satisfaction surveys.

5S training and education resource

5S Training and Education Resource: CreativeSafetySupply.com has created a comprehensive resource for 5S training, research and education. It is a free resource to everyone internationally on the subject of 5S. It is a compilation and curation of facts, articles, links and videos on the subject of 5S.


SHS NewsletterSeptember 2015

The September 2015 issue of the SHS Newsletter spotlights staffing methodologies of Environmental Services, one of the largest departments in hospitals. Readers are invited to join the SHS LinkedIn Group, to nominate candidates for the SHS/HIMSS Excellence in Healthcare Management Engineering/Process Improvement Award, to enter the FlexSim Sudent Simulation Competition, and to submit an abstract for the HSPIC 2016. Two upcoming webinars are featured: "Lean and Interventional Radiology and The Process of Process-Led Design" and "Lean Approach to Patient Scheduling."

Other articles discuss an acuity-based approach that one infusion department working with finance has found improves productivity by more than 15 percent, what makes visual management tick, Yelp's expansion of its hospital reviews, and 5S training and education resource. SHS members can also learn about the SHS Scholarship sponsored by Parallon.


  Six Sigma Black Belt for Healthcare
Norcross, GA - 15 Days

  Six Sigma Green Belt for Healthcare
Norcross, GA - 3 Days

  Lean Black Belt for Healthcare
Norcross, GA - 8 Days

  Lean Green Belt for Healthcare
Norcross, GA - 3 Days

  Six Sigma Green Belt for Healthcare
Norcross, GA - 3 Days

  Six Sigma Green Belt for Healthcare
Norcross, GA - 3 Days

  Six Sigma Black Belt for Healthcare
Norcross, GA - 15 Days

  Lean Six Sigma Green Belt for Healthcare
Norcross, GA - 5 Days

  Lean Black Belt for Healthcare
Norcross, GA - 8 Days

  Lean Green Belt for Healthcare
Norcross, GA - 3 Days