Healthcare Systems Process Improvement 2015
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Book Signing – Exhibit Hall

Saturday, Feb. 22
11:15 a.m. and 5 p.m.
Karen Martin, Jean Ann Larson, Mark Graban and Joe Swartz will be in the Exhibit Hall offering their latest books for sale and will sign your personal copy.

Sunday, Feb. 23
10 a.m.
Immediately following her keynote presentation, Karen Martin will be in the Exhibit Hall offering her latest books for sale and will sign your personal copy.

2014HSPIC_VSMCover 

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
Karen Martin and Mike Osterling 

Align your leadership team to deliver the highest possible value to your customers. 

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance. 

Value stream mapping – an essential but underused methodology – is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric workflow. 

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done – in any environment – and how to design improved work systems. 

 
 2014HSPIC_TOOCover 

The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
Karen Martin 

Winner of The Shingo Research and Professional Publication Award! 

After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. 

In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains. 

Proven, practical, and surprisingly simple, Karen's system focuses on four key behaviors for organizational excellence – Clarity, Focus, Discipline, Engagement – that, once instilled into a company's DNA, open the door to sustainable growth and profit. 

 

2014HSPIC_Larson 

 

Management Engineering - A Guide to Best Practices for Industrial Engineering in Health Care
Jean Ann Larson

The healthcare industry offers ample opportunities to streamline processes, improve quality and safety while reducing costs. Higher and higher utilization of resources across the healthcare continuum make industrial engineering techniques and approaches even more important than ever before. 

This book provides an overview of the unique and invaluable role that process improvement specialists, industrial engineers and management engineers play in healthcare organizations. It describes tried and true approaches, tools and techniques used in leading healthcare organizations through the use of clear descriptions and detailed case studies. It is rich in practical examples so that healthcare professionals can assess how industrial engineering tools and approaches may be applied to their organization’s challenges. 

 

2014HSPIC_GrabanExGuide 

 

The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization 
Mark Graban and Joseph E. Swartz 

Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number of healthcare organizations are turning to the Lean management system as an alternative to traditional cost cutting and layoffs. 

"Kaizen," which is translated from Japanese as "good change" or "change for the better," is a core pillar of the Lean strategy for today’s best healthcare organizations. Kaizen is a powerful approach for creating a continuously learning and continuously improving organizations. A Kaizen culture leads to everyday actions that improve patient care and create better workplaces, while improving the organization’s long-term bottom line. 

The Executive Guide to Healthcare Kaizen is the perfect introduction to executives and leaders who want to create and support this culture of continuous improvement. The book is an introduction to kaizen principles and an overview of the leadership behaviors and mindsets required to create a kaizen culture or a culture of continuous improvement. The book is specifically written for busy C-level executives, vice presidents, directors, and managers who need to understand the power of this methodology. 

 

2014HSPIC_GrabanKaizen 

 

Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements
Mark Graban 

Recipient of a prestigious Shingo Research and Professional Publication Award 

Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number of healthcare organizations are turning to the Lean management system as an alternative to traditional cost cutting and layoffs. "Kaizen," which is translated from Japanese as "good change" or "change for the better," is a core pillar of the lean strategy for today's best healthcare organizations. 

Kaizen is a powerful approach for creating a continuously learning and continuously improving organizations. A Kaizen culture leads to everyday actions that improve patient care and create better workplaces, while improving the organization's long-term bottom line.

Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements focuses on daily continuous improvement, or Kaizen, for healthcare professionals and organizations. The book shares detailed mechanics for facilitating the Kaizen improvement process. More importantly, it covers the management mindsets and philosophies required to make Kaizen work effectively in a department or as an organization-wide program. 

All of the examples in the book are real healthcare improvements, large and small, that were shared by Franciscan Alliance Health System and other leading organizations, with more than 200 color pictures and illustrations of Kaizen improvements from many different departments and settings. 

 

2014HSPIC_GrabanLean 

 

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement
Mark Graban 

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition explains how to use the lean management system to improve safety, quality, access, and morale while reducing costs. 

Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. The new edition of this international bestseller begins with an overview of lean methods. It explains how lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. 

In addition to a new introduction from John Toussaint, this updated edition includes new and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment new case studies — including a new Kanban case study (Northampton General Hospital), and another that ties together the themes of standardized work, Kanban, 5S, visual management, and lean leadership for the prevention of patient harm. 

With new examples and updated data throughout, including revised chapters on patient safety and preventing medical errors detailing the steps needed for a successful transition to a lean culture, the book provides the understanding of lean practices — including standardized work, error proofing, root cause problem solving, and daily improvement processes — needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital. 

The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize and ASQ. 



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