In-depth workshops will provide you with the tools and skills you need to improve processes and sustain high-performing operations. Case studies, real-world examples and the experiences of seasoned instructors will arm you with solutions to promote change and improvements at your health care facility.
There is an additional fee per workshop. Pre-conference workshops are sold only with full conference registrations. You must register for both the full conference and each individual workshop session to attend. Advance registration accompanied by the additional registration fee is required to reserve your seat in a workshop. Participation in each workshop earns Continuing Education Units (CEUS) based on length of the workshop.
All pre-conference workshop will be held 8 a.m. – Noon Friday, Feb. 21
Maximizing Healthcare Process Redesign Engagements – Improving Processes, Getting Results and Engaging Others
Jean Ann Larson, JALarson & Associates
This course provides a team-based practical approach to redesigning and creating new processes. The simple methods and tools may precede or parallel other process and continuous improvement methods and tools such as PDSA, lean and Six Sigma. However, this approach is not intended to replace them but is designed to enhance them and position them giving them a jump start within the organization.
Setting the Stage for Organizational Change
- Why Do Process Redesign?
- What are Key Prerequisites for Process Redesign?
Overview of the Tools - How they integrate with and enhance PDSA, Lean and Six Sigma Facilitating Work Redesign Teams
- Best Practices for Facilitation
- Unique Challenges of Process Redesign
- Selling the Need for Change
- Identifying Core Strategic Business Processes
- Choosing and Orienting Team Leaders
- Roles and Responsibilities
- Identifying the Metrics for Success
Methods for Work Redesign Teams
- Team Orientation
- Concerns Analysis and Issues Identification of the Current Process
- Identify Goals and Objectives for the Ideal or Redesigned Process
- Establish Process Metrics
- Design or Develop the Ideal Process Flowchart
- Conduct Value-Added/Non-Value-Added Process Step Analysis
- Perform Force Field Analysis on Each Obstacle and Enabler
- Develop the Implementation Work Plan
- Review where and if any proposed technology solutions could help enable the New Ideal Process
- Employ Project Management Techniques coupled with Organization Change and Development Principles
The Role of Technology
- The Role of Project Management
- Some Words on Organizational Development and Change
- Critical Success Factors
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
Karen Martin, The Karen Martin Group Inc.
Value Stream Mapping (VSM) is an effective management practice for improving performance across clinical and administrative work systems alike. But value stream mapping is much more than just a mapping exercise. Properly executed, value stream mapping results in a more engaged and knowledgeable leadership team; surfaces cultural, organizational and work design issues; and aligns resources, goals and priorities.
Value stream mapping was developed in the late 1990s by Mike Rother and John Shook and popularized in their landmark book, Learning to See. Since its inception, value stream mapping has been increasingly used outside manufacturing to improve complex work systems that involve multiple departments, technology applications, and even physical locations. The methodology results in a strategic improvement plan that, when well-executed, accelerates organizational transformation and produces far greater results than traditional improvement methods have yielded.
However, value stream mapping remains a misunderstood, misapplied and under-utilized management practice. Many organizations confuse value stream maps with process maps and fail to tie improvement to the organization’s most critical business goals. Healthcare organizations can reap tremendous benefits by the proper use of value stream mapping. Through discussion and a simulated mapping activity, workshop participants will learn the ins and-outs of driving organizational transformation using value stream mapping. They will specifically learn how to:
- Plan and execute a value stream mapping activity, whether clinical or administrative
- Create current and future state maps
- Create an actionable, consensus-driven transformation plan
Measurement Systems Analysis (MSA) in Healthcare
Keith Poole and Nimish Patel, HCA Healthcare
Join us for an eye-opening, interactive workshop showcasing the much-needed application of measurement systems analysis (MSA) in healthcare. Measuring devices - even humans - can be (and need to be) assessed and calibrated! This workshop includes hands-on data collection and application of MSA for all participants, so you can walk away ready to apply what you have learned back at your facility.
Throughout your department and across your facility there are hundreds or even thousands of measurements taken every single day – but can you trust the data? Are measurement systems in healthcare giving us the true picture of how our processes are performing? Join us for an eye-opening, interactive workshop showcasing the much-needed application of measurement systems analysis (MSA) in healthcare. Theory and practical application of both traditional gage repeatability and reliability (GR&R) and control chart analysis methods will be taught and demonstrated. Learn how to assess and calibrate measuring devices, even when that device is a person. Yes, humans can be (and need to be) calibrated periodically! This workshop includes hands-on data collection and application of MSA for all participants, so you can walk away ready to apply what you have learned back at your facility. Electronic copies of templates used will be provided to all workshop participants.
Discrete-Event Simulation for Process Redesign/Re-engineering in Healthcare
Thomas Roh and Tarun Mohan Lal, Mayo Clinic
Traditionally, healthcare organizations have used several lean/six sigma tools and methods to reduce costs and eliminate waste from the system. However, increasing complexity in systems and processes requires the use of operations research methods to attain greater efficiency. Discrete event simulation (DES) is one such commonly used computer-based operations research modeling technique that is used to evaluate, improve and optimize stochastic processes such as in healthcare. It can be used as a decision support system to make critical strategic and operational decisions by assessing trade-offs between resource utilization, service and operating costs to improve patient satisfaction and health of patients.
This workshop on "Discrete Event Simulation for Process Redesign and Re-engineering in Healthcare" will cover the basics and provide best practice recommendations on multiple stages of simulation modeling process, statistical analysis, parameter estimation, model implementation, analysis and reporting. The course will include example applications of simulation in common healthcare problems (scheduling, facility planning, staffing, capacity planning) and hand-on experience in conceptualizing and building a simulation model, using the software (MED-MODEL).
- Why, When to use Simulation?
- Definitions, Basic Concepts
- Role of Simulation in Process Improvement and Re-engineering
- Steps in Simulation Study
- Examples and Applications in Healthcare
- Introduction to Med Model
- Case Studies
The workshop will require use of laptops for training exercises using the simulation software. Trial software will be made available to the participants to install on their laptops. Laptops will not be provided and will be the responsibility of the participant. It is highly recommended that the participants bring his/her own laptop that meets the requirements below. Sharing of laptops between participants is permitted. Participants without a laptop can follow along in the training exercises, but will not be able to fully build his/her own simulation model.
Hardware Requirements - Minimum
- Intel Pentium 4 - 3.0 GHz/AMD Sempron 2.3 GHz or better
- 1 GB RAM
- 2 GB Free Disk Space
- 64 MB RAM/Shared RAM Video Card
- SVGA Monitor
- CD ROM
- Windows XP, Vista
Hardware Requirements - Recommended
- Intel Core i7/AMD Phenom II or better
- 8 GB RAM
- 10 GB Free Disk Space
- 512 MB Video Card or Shared RAM
- DVI\HDMI Monitor
- DVD ROM
- Internet access
- Windows 7 (64 bit), Windows 8
The Institute of Industrial Engineers has been approved as an authorized provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102. As an IACET Authorized Provider, IIE offers CEUs for its programs that qualify under IACET guidelines.