Performance by Kevin McManus
Industrial Engineer’s monthly column about performance improvement (February 2014)
What's your HEPI?
When it comes to process improvement, work systems design and human error prevention, engineers tend to make one critical mistake – we get trapped in a "one size fits all" mentality. In the past, this wasn’t a bad perspective. Workplaces, workforces and the work itself used to be much more stable from day to day. This consistency allowed for standardization, a springboard toward optimization.
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