Industrial Engineer Engineering and Management Solutions at Work

December 2013    |    Volume: 45    |    Number: 12

The member magazine of the Institute of Industrial Engineers

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Management by Paul Engle

Industrial Engineer's monthly column about engineering management (December 2013) 

When things go badly

Despite many months of planning, generous support from management, and a comprehensive test plan, a recent project to implement cloud-based software to support a rapidly growing business segment failed to achieve its aggressive goals. This failure imperiled the entire organization, as the software affected half the company’s revenue stream and customers quickly became frustrated.

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