Performance by Kevin McManus
Industrial Engineer’s monthly column about performance improvement (October 2013)
Grinding our gears
Hear that sound? If you listen closely enough, you can hear human gears failing to mesh. Back when standard transmissions were more prominent in cars, it was not uncommon to hear this sound of gears grinding when a novice driver was at the wheel. This unpleasant sound is becoming louder as our organizations lose what little engagement we have left with our workforces.
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