Industrial Engineer Engineering and Management Solutions at Work

July 2013    |    Volume: 45    |    Number: 7

The member magazine of the Institute of Industrial Engineers

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Revolutionizing support services with lean

Tools adapted readily to chemical manufacturer’s accounting processes

By Scott Smith

Most practitioners of lean in the United States consider it to be primarily a cost-cutting program used in manufacturing environments. They are unaware that it is equally valuable as a method to improve office processes, service business processes and even government. The healthcare industry (service business) is starting to unlock the power of lean. Introducing lean tools into support service processes elsewhere while adapting them to fit the circumstances can yield solid benefits.


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