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PERSPECTIVES
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A higher standard of improvement
It bothers me that reactive process challenges consistently outnumber proactive ones. After 30-plus years of formal process improvement efforts, countless certifications, and who knows how many hours spent trying to fix things, we still have more problems than we should. Our fixes fail too often, and certain problems won’t go away.
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Making time for strategic planning
History is littered with examples of companies that did not heed market warnings or plan for business change. Research in motion, makers of the Blackberry, and Nokia were once boasted overwhelming shares in their respective markets and were viewed as innovative, customer-focused businesses. Today neither is expected to survive in their current form, victims of aggressive competition, rapidly changing technology and innovation.
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Healthcare IEs needed now more than ever
A couple of the most popular tools used in healthcare to make it more efficient and of higher quality are lean and Six Sigma. There is an increasing volume of news articles about healthcare organizations that have affected their care delivery processes using these tools. Check out Virginia Mason Medical Center, Seattle Children’s Hospital and ThedaCare, just to name a few.
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Three keys for success
To be successful in your supply chain, embrace strategy before structure. You also must be able to define the strategy in enough detail so that all stakeholders are aligned. Then, you have the keys to achieving success in these turbulent times.
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