The soft side of making decisions
A solid process can frame issues for multiple stakeholders and reduce bias
By Kenneth Chelst
Which supplier should you use to design and manufacture a major subsystem, or should you do it yourself? Which kitchen contractor should you hire to remodel your kitchen? Which health plan should you select for your family? Where should you buy a house? What level of automation should you use when both demand and throughput are uncertain? When should you upgrade your technology?
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