Industrial Engineer Engineering and Management Solutions at Work

August 2012    |    Volume: 44    |    Number: 8

The member magazine of the Institute of Industrial Engineers

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Making the solution work

Leadership makes all the difference when smaller enterprises adopt IT 

BY Alejandro J. Cataldo, Robert J. McQueen and Marcos Sepulveda

Research has shown that small businesses adopt information technology for their processes more slowly than large companies. Various theories explain how different enablers and inhibitors interact during the process of implementing new technology. One of the most proven and accepted theories is the technology acceptance model (TAM). Later on, the unified theory of acceptance and use of technology (UTAUT) was proposed. An interesting model was put together by Mário Caldeira and John Ward, who studied the factors that influence the successful adoption of information technology in small and medium-sized enterprises. Although the models represent an important contribution, they do not capture the dynamic nature of how an organization operates during the process of implementing an information technology solution.

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