Management by Paul Engle
Industrial Engineer's monthly column about engineering management (October 2011)
“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” — Lou Holtz, football coach and sports commentator
A client recently reviewed its incentive compensation system in light of regulatory changes. Its original plan called for various bonuses for all staff members that were tied closely to the financial and operational performance of the company in addition to customer satisfaction metrics. Changes in federal regulations prohibited this practice for certain types of associates.
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