Health Systems by D. Junell Scheeres
Industrial Engineer’s monthly column about health systems (October 2011)
Communicating change
Is it just me, or does everyone struggle with communicating effectively across the organization? Have you been asked to justify your performance improvement efforts and prove they have been worth the investment? Perhaps your healthcare organization could benefit by applying best practices suggested by change management experts like John Kotter and William Bridges. Whether leading change or managing the psychological transition that accompanies a change event, communication can be a key to success or a contributor to failure.
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