Discovering the source of failures
Process mining can identify problems while saving time and money
By Guillermo Calderón-Ruiz and Marcos Sepúlveda
As organizations are changing from their traditional hierarchical management approach to business process management (BPM), they face new challenges. One of these challenges is to discover why business processes fail. Organizations often use manual techniques to solve this problem, but these techniques consume a lot of time and money. Ad-hoc multidisciplinary teams, collaborative activities and formal theories are some features of these techniques.
According to a 2010 study of business process management by the Information Technology Research Center (CETIUC) at the Pontificia Universidad Católica de Chile, 93 percent of Chilean organizations are facing this problem; therefore, it is necessary to have tools to facilitate and expedite failure analysis in business processes.
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