Performance by Kevin McManus
Industrial Engineer’s monthly column about performance improvement (February 2011)
Quota questions
A national newspaper recently featured a photo of a factory floor in China, complete with a large performance board hung from the ceiling. A label on the board made me cringe. It read “hourly quota,” and, of course, a number was next to it. After all, the prevailing management culture still believes that quotas, targets, standards and budgets are all key management and motivational tools.
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