PERFORMANCE by Kevin McManus
Industrial Engineer’s monthly column about performance improvement (January 2011)
Every now and then, a student gives you a profound insight that makes teaching the more routine topics worth it. In a recent value stream mapping course, Mike, a quiet, thoughtful and intelligent plant manager, gave me my “unintended customer” insight. That afternoon, Mike stated what many probably were thinking. Instead of saying he didn’t have time for the value stream action plan efforts we talked about, he came at the issue differently.
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