Case Study
The town where 5S applies
It could be called an experiment between industrial engineering and government. The hypothesis was simple enough: Can visual controls – 5S – make the same kind of impact on a public service entity as they often make in a factory or production setting? In the Department of Public Works in Collierville, Tenn., doubt was afoot. This was not a manufacturing environment, so the potential of a breakthrough didn’t resonate immediately with most of the work force.
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